Build Your Retention Strategy

Turn one-time buyers into long-term customers


Step 1: Answer the prompts

Making Us Essential


How can we make our product or service something customers rely on regularly?


Building Emotional Loyalty


How can we make customers feel personally connected to our mission or values?


Stay Connected


“What consistent engagement would make them feel part of our brand’s community?”


Step 2: Draft your strategy


Ideas we like:

Drafts: How do we keep customers coming back?

Instructions

Drag the answers or ideas you like most into the draft area. Use that to form a clear statement describing how you plan to drive retention.

Step 3: Finalize your retention plan


Instructions

Write your final retention strategy in the box provided.

If you're using the Linked Version, your answer will sync into your full strategy doc.

If not, use the Standalone Version and delete the other to keep things clean.

Build Your Advocacy Strategy

Make it easy for happy customers to spread the word


Step 1: Answer the prompts

Step 2: Draft your strategy